Refund policy

We have a 14-day return policy for non-personalized items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Personalized items are final sale and cannot be returned or exchanged, except in the case of a manufacturing error on our part. This does not include a typo, wrong size, wrong color, or a placement you're unhappy with once your design has been printed.

To start a return, you can contact us at hello@dearolivia.us. Once your return is approved, we'll send you a return shipping label and the address to send your package to.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@dearolivia.us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalized items cannot be returned, as noted above. We also do not accept returns on perishable goods, sale items, or gift cards. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hello@dearolivia.us.